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Contact AIG Australia

If you have questions or need information, our team is here to help.

If you purchased an AIG Policy through a Broker Partner, please contact them for any enquiries.

Or, for more specific needs, please contact us using the options below.

Your AIG Team 

Please refer to our team page for underwriters and distribution team contact details.

New South Wales – Head Office

Level 19

2 Park Street

SYDNEY NSW 2000

1300 030 886 

Victoria

Level 13

717 Bourke Street

DOCKLANDS VIC 3008

1300 030 886

Queensland

Level 11

120 Edward Street

BRISBANE QLD 4000

1300 030 886

Western Australia 

Level 25 

108 St Georges Tce

PERTH WA 6000

1300 030 886

For media enquiries, please email.

AuCommunications@aig.com

If you are a Qantas Travel Insurance or Jetstar Travel Insurance customer, please refer to the below contact information:

Qantas Travel Insurance

Website

Please visit: https://insurance.qantas.com/travel-insurance

Policy Enquiries & Confirmation

Phone: 1800 954 270 (within Australia) or +61 3 9522 4840 (from overseas)

Email: qantascustomerservice@aig.com

Emergency Assistance

Phone: 1800 954 016 (within Australia) or +61 3 9522 4838 (from overseas)

Email: qantasinsuranceassistance@aig.com

Claims

Please visit: https://travel.insurance.qantas.com/claims  

Jetstar Travel Insurance

Website

Please visit: https://www.jetstartravelinsurance.com.au

Policy Enquiries & Confirmation

Phone: 1800 257 504 (within Australia) or +60 3 2772 5593 (from overseas)

Email: traveladmin@aig.com

Emergency Assistance

Phone: 1800 257 504 (within Australia) or +60 3 2772 5593 (from overseas)

Email: auassistance@aig.com

Claims

Please visit: https://www.jetstartravelinsurance.com.au/claims

Lodge a Claim

To lodge a claim or talk to one of our claims examiners, please refer to our claims page where you can find the specific contact details for your need.

Feedback and Complaints

Your feedback is important to us. Please use our online forms to register your feedback or complaint.

Did you receive a call, email or letter regarding a payment?

It's important to stay vigilant when receiving communications regarding payments or your insurance policy. AIG Australia may contact you directly to discuss these matters and may need to verify your identity for security purposes.

If you would like to confirm the call's legitimacy before providing your personal information, you can call our main line at your convenience to ensure you're speaking with an AIG representative.

Please note that we will never ask for a password via phone or any other form of communication.

Our team is available during weekdays from 9 am to 5 pm AET at 1300 030 886, or you can email us at austadmin@aig.com

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