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Contact AIG Australia

If you have questions or need information, our team is here to help.

If you purchased an AIG Policy through a Broker Partner, please contact them for any enquiries.

Or, for more specific needs, please contact us using the options below.

Your AIG Team 

Please refer to our team page for underwriters and distribution team contact details.

New South Wales – Head Office

Level 19

2 Park Street

SYDNEY NSW 2000

1300 030 886 

Victoria

Level 13

717 Bourke Street

DOCKLANDS VIC 3008

1300 030 886

Queensland

Level 11

120 Edward Street

BRISBANE QLD 4000

1300 030 886

Western Australia 

Level 25 

108 St Georges Tce

PERTH WA 6000

1300 030 886

For media enquiries, please email.

AuCommunications@aig.com

Travel Guard is AIG's wholly-owned emergency assistance provider and is available to help our customers 24 hours a day, 365 days a year. If you require assistance or advice from Travel Guard please phone our Emergency Assistance helpline. Reverse charges can be made from some countries.

Telephone-icon+60 3 2772 5592

Email-icon auassistance@travelguard.com

Lodge a Claim

To lodge a claim or talk to one of our claims examiners, please refer to our claims page where you can find the specific contact details for your need.

Feedback and Complaints

Your feedback is important to us. Please use our online forms to register your feedback or complaint.

Did you receive a call, email or letter regarding a payment?

It's important to stay vigilant when receiving communications regarding payments or your insurance policy. AIG Australia may contact you directly to discuss these matters and may need to verify your identity for security purposes.

If you would like to confirm the call's legitimacy before providing your personal information, you can call our main line at your convenience to ensure you're speaking with an AIG representative.

Please note that we will never ask for a password via phone or any other form of communication.

Our team is available during weekdays from 9 am to 5 pm AET at 1300 030 886, or you can email us at austadmin@aig.com

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