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Claims

Keeping our promise.

Committed to service excellence

When you buy insurance from AIG Australia, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

The AIG Australia Claims Advantages

Local perspective, global expertise

Our claims examiners are specialised by line of business, meaning that each client can receive the right expert to manage their claim. We leverage our global claims expertise throughout our network to empower our decision-makers and provide faster outcomes for the client and their claim.

Solution Focused

AIG's segmented approach to claims ensures quick assignment to an expert handler. We provide tailored support to clients, regardless of size.

Easy to do business with

We work closely with clients and brokers to offer a unique claims service experience. Our team have the authority to make quick decisions at the local level and take a proactive approach to claim notifications, ensuring clients know who has taken ownership of their claim from lodgement to completion.

  • We've aligned the specialisation and technical expertise of our claims examiners to the line of business and complexity of the loss of the claim, allowing each claim to be managed more efficiently and proactively.
  • Specialist administration teams handle administration and support functions so that our claims examiners can remain focused on the technical management of the claim.
  • Our team has access to increased capacity in the event of a catastrophe and provides broking partners with access to our most experienced claims experts for major losses.

We work to ensure that our enhanced claims handling processes and technology can offer you peace of mind when you need it most. 

When you make a claim, it’s an opportunity to keep our promise to you. You can speak to your insurance broker, download a claim form, or contact us directly regarding your claim.

Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.

When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move it toward resolution, as efficiently as possible.

For all losses, when you make a claim with AIG, you have the advantage of dealing with the decision-makers in Australia. You can also rely on our team's specific knowledge and claims experience.

We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow when an official complaint is made.

LODGE A COMPLAINT

Lodge a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

START YOUR CLAIM

What to expect when you lodge a claim

We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims examiner whose skills and experience match your needs.

Processing

The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.

Resolution

We will work to achieve the best possible outcome for your claim.